When it comes to leadership staff, managers need to define, focus on and model values clearly. It’s no secret that value-based leadership – particularly in the era of Generation Y – is today’s working management model.
Nothing is as it used to be in sales. The customer is now better informed than ever in the digital age. He is pro-active and involved – and wants in on the process. The Customer 3.0 is the new expert. Andreas Buhr knows how to inspire this new type of customer.